Customer Care Officer

Job description

  Location
Crewe, Cheshire
·  Salary
£ 17136 - £ 18136 / Year
·  Category
Sales & Retail - Customer Service Executive
·  Job type
Permanent
·  Industry
Charity and Not-for-profit
·  External Reference
1839/CCA/MR

Customer Care Officer

Job responsibilities

- Work closely with Team Leader regarding the provision of a Customer Care Team for members and stakeholders. This will include on-going monitoring and training
- Processing enquiries from the telephone, email, LiveChat, etc
- Updating personal information on member records
- Liaising with other departments, as required, regarding queries
- Handle all informal head office complaints

Ideal candidate

- Previous experience in a busy office environment
-Prior experience of customer services; call centre experience
-Excellent telephone manner and communication skills
-Good standard of grammar and spelling with attention to detail
-Good organisational skills

Company benefits

* Competitive salary
* 28 days annual leave plus 8 bank holidays
* Contributory Pension
* Private health cover
* EDAP (Employee Development and Assistance Programme)
* Free use of on-site gymnasium
* Free hot and cold beverages
* Free parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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