Pourvu Adecco UK Limited

Customer Care Advisor

  • Coventry (West Midlands)
  • Administration

Offre pourvue !

Description de l'offre

Coventry, West Midlands
·  Salary
£ 9 - £ 23 / Hour
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
·  Industry
Office and Secretarial
·  External Reference

·  Responsible for the ownership and resolution of first line customer enquiries and complaints.

·  Respond appropriately to calls and AAQ's within the agreed time frames to meet SLA's.

·  Meet performance targets set whilst maintaining accurate records with PSA's CRM system.

·  Remain proactive in meeting quality procedures.

·  Attend necessary training courses (internal and external) to maintain a high calibre of telephone, CRM skills and product knowledge.

·  Adhere at all times to the Contact Centre Quality process and procedures.

·  Communicate with PSA customers via written communication including letter/email to a high standard.

·  Any other duties as reasonably expected

·  Excellent verbal and written communication skills are a must to succeed in this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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