Customer Capability Administrator

Job description

  Location
Slough, Berkshire
·  Salary
£ 14 - £ 15.5 / Year
·  Category
Accountancy & Finance - AAT
·  Job type
Temporary
·  Industry
Industrial and Manufacturing
·  External Reference
CCA

The Customer Capability Team are a small but very busy team, supporting more than 600 sales associates in the UK. This role exists to support the Capability team in coordinating, running, reviewing and reporting the training that they provide. It will also support the coordination, raising and payment of Purchase Orders for teams across Sales.

Key Responsibilities

This role is responsible for a wide range of activities including, but to exclusive to, the following:

·  Manage printing for all programmes and meetings

·  Send invites to participants and manage responses

·  Track attendance and report on KPI's & Metrics

·  Budget tracking and reporting

·  Proactively book all venues & lunches for training and meetings

·  Create and manage P/O's

·  Type up meeting or training content as necessary

·  Support the input and reporting of Itms

·  Capability cupboard Management

·  Manage the booking of the rooms, ST1 and ST2

·  Prepare SLO-based rooms for training events

·  Managing capability comms with new starters

·  Organisation of sales capability weeks

·  Liasing with other team administrators to arrange meetings i.e. running training workshops at account team meetings

·  Organise and attend Weekly Team TCs (1 hour)

·  Manage and track X-charging to Pet, Food, Global, or any other segments as needed

·  Monitor Customer Hub Capability page and arrange for team to update as necessary

·  Manage necessary liasons & arrangements with suppliers i.e. GAP, Insights, TAS, OCM etc

·  Supporte all Capability Team members in ad hoc requirements as needed

·  Coordinate, raise and track payment of Purchase Orders for teams across Sales.

Context and Scope

This role will be best delivered by someone who works proactively to foresee the support needs of the team and training events. It will require exceptional organization skills, an ability to integrate well into the team, and someone able to manage a wide variety of different tasks that help the team become more efficient and effective.

Job Specifications /Qualifications

State the minimum education, knowledge, skills and experience this position requires. State the physical

and/or mental requirements for the role (e.g. stand for x hours, lift x weight, concentration on repetitive

tasks). Please distinguish any "preferred" qualifications.

Note: May differ from the current job holder's own skills and experience .

·  Education & Professional Qualification

A-levels or equivalent

·  Knowledge/Experience

·  A strong background as an administrator or support assistant, ideally in a team environment or with multiple stakeholders who will all make requests on your time

·  A proactive mindset and work ethic, and someone able to foresee the needs of the team and training events

·  Strong experience in the use of word, excel, powerpoint and an ability to understand systems (like Itms)

·  Comfortable with managing multiple tasks at once, and able to prioritize effectively and communicate clearly about these decisions

·  Good people relationship skills, as this role will at times be an interface between the capability team and participants

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