Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Assistant

  • Basingstoke (Hampshire)

Job description



·  Location
Basingstoke, Hampshire
·  Salary
£8.45/Hourly
·  Category
Hospitality, Tourism & Travel - Caretaking & Attendants
·  Job type
Contractor
·  Industry
Transport and Logistics
·  External Reference
JN-112019-105121

Job Description

Adecco UK are currently seeking committed and Safety conscious staff to work as Gate line Assistants!

Our Gate line Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crown control and ticket checking. You will be at your nearest station however there will be times you will be required to travel at other stations, a duty pass will be provided to you to enable free travel whilst on duty.

Responsibilities:

. Effectively operate the gates ensuring the safety of all who pass through them.

. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

. Report any incidents and undertake measures to ensure the safety of the station.

. Undertake ticket checks and pass any irregularities to Revenue Protection.

. Wear uniform and I.D badge when working on shift and travelling to and from that shift

Experience:

We are looking for people who have a background in Customer Service. You need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with may be difficult ones therefore, excellent listening skills are required.

After successful interview stage training will be for 3 days, which you will be paid for after you have worked your first 5 shifts.

Training will be given in all aspects of the role.

Job Types: Full-time, Temp Ongoing

Shift Patterns: 06:00- 14:00, 14:00- 22:00 and 20:00-00:00

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Paige Anne Woods

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