Customer Advisor

Job description

Job Title: Customer Advisor
Location: Norwich City Centre
Contract: Permanent
Working Hours: Full time position – 35 hours per week. Shift patterns covering the hours of 8am - 8pm Monday to Friday + some weekends including Saturdays 8.30am - 5pm and Sundays 10am - 4pm.
Salary: Starting salary of £17,000 with the potential to increase to £22,000 (plus benefits)

We have a number of exciting Customer Service Advisor opportunities providing telephone support to our customers through their retirement needs as part of our growing Savings & Retirement area.

The customer is at the heart of everything we do and we continually look to improve how we do things and help our people to identify challenges and give them the platform to provide ideas and solutions that can enhance the customer journey.

If you are a motivated and passionate person who wants an opportunity to give excellent customer service and have the ability to react and be proactive on customers' needs then we want to hear from you.

What you will be doing:

·  Provide highest levels of customer service, ensuring customers are treated fairly at all times.
·  Have the knowledge to service high frequency and complex customer demands.
·  Adapt quickly to our changing digital environment.
·  Understand the relevant systems and use them effectively to support your role.
·  Manage your workload efficiently to meet expectations.
·  Drive engagement with our customers, focusing on understanding what really matters to them.
·  Understand and adhere to regulation and the boundaries that are in place whilst maintaining an excellent customer conversation.

Key Skills and Behaviours

·  Passionate about delivering outstanding customer service
·  Excellent listening and questioning skills.
·  A strong drive to do the right thing for our customers
·  Be flexible and willing to learn
·  High level of inter-personal skills.
·  Exceptional attention to detail
·  Good organisational and time management skills.
·  Positive and flexible approach to change.
·  A natural curiosity to identify improvements with a positive mind set and a can do approach
·  Ability to motivate self and others.

Full training will be provided and we will support you on your journey to learn about our customers and business.

What will you get for this role?

·  Starting salary of £17,000 with pay progression steps in place and the potential to increase to £22,000.
·  Generous defined contribution pension scheme.
·  Annual performance related bonus and pay review.
·  Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days.
·  Up to 30% discount for some products plus discounts for Friends and Family.
·  Excellent range of flexible benefits to include a matching share save scheme.
·  Full training and ongoing support will be provided.

As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme.

·  Contact:Danielle Stallard
·  Reference:Milkround/R-76242
·  Job ID:84493682