Customer Administrator

Job description

  Location
Swindon, Wiltshire
·  Salary
£8.45/Hour
·  Category
Sales & Retail - Sales, Retail and Customer Service
·  Job type
Temporary
·  Industry
Banking and Financial Services
·  External Reference
CONNBS29259

This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.

Rate of pay: £8.45

Working hours: Mon - Fri 35 hours (9-5)

Contract: 12 weeks with potential progression within the business

Location: Optimus House

Overview:

In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.

You will need to be able to deal with difficult conversations, confident with conflict and being able to spot if a customer is telling the truth or not with the information provided. As well as this, it will be high targets with processing your work off the back of phone calls.

To be considered for this role, you will need the following:

·  Excellent written and verbal communication

·  Customer focused and confident

·  High attention to detail

·  Data entry experience

·  Good team player

·  Target driven

·  IT Skills and able to learn in-house systems

·  Customer service experience is desired

Why work for this client?

·  Working for the UK's largest building society who offers career progression and development.

·  Full training and induction on-going and one to one

·  You may be starting as a temp however lots of permanent employees started this way and have established a long term career.

·  Over time rates

·  No sales or cross telling

·  Excellent team working environment

To be considered for this exciting position, please email your CV in the first instance.

Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is an equal opportunities employer if you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance.

Your CV will be kept on file and you will be considered for future vacancies that match your skills.