Melton Mowbray, Leicestershire
Procurement & Supply Chain - Customer Service
· Job type
Procurement and Supply Chain
· External Reference
An exciting position for a CUSTOMER SERVICE ACCOUNT HANDLER has arisen for my client, a large global FMCG organisation within their dynamic Team in Waltham on the Wolds. This role is for a minimum of 6 months and starts immediately via Adecco. The role is full time with the Pay rate is £13.00 per hour. Due to the location of the business, own transportation is required.
The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. The jobholder has ownership for the provision of excellent customer service to all of those accounts for whom they progress orders across up to three product categories, in which they will need to develop business knowledge and expertise.
The role is responsible for optimising service to our customers in support of improving the customer OTIF measure, including contributing to the maximisation of product availability and the prevention of returns, FTAs and customer shorts. The role has a direct contribution to the customer service element of the TAS survey
� Progress daily customer orders placed from input through to dispatch
� Identify order variance to forecast or customer norms to assess impact on total company stocks and take appropriate action to safeguard supply on a broader basis
� Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer
� Resolve delivery issues both short and long term through communication with haulier and distribution team
� Control order conformance to correct lead time and price card rate for customer
� Contribute metrics, issues and action resolution through the daily CMOS and weekly returns meetings and escalate any un-resolvable issues
Customer Relationship Management
� First point of contact for the customer with responsibility for communicating day to day supply issues in line with the Perfect Communication process
� Drive visibility of customer service metrics to the customer team (demand and supply) through daily and periodic customer reporting
� Build a strong relationship with relevant customer contacts (including visits) to support excellent customer service
� Continually seek to improve the efficiency and efficacy of tasks to support improved metrics and customer service
� Use Lean tools available, including basic PDCAs, to assist with problem resolution and implementation of sustainable long term fixes
� Contribute to the customer TAS action planning process with particular responsibility for actions in relation to the Supply Chain & Logistics and Customer Service elements.
The jobholder should also be computer literate and whilst knowledge of Atlas (SAP), BW, Excel and Word would be advantageous it is not essential.
Qualifications - A level, with background in Customer Service, or graduate level with no experience
There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy