Credit Collections
Crewe (Cheshire East) Accounting / Management control
Job description
Location
Crewe, Cheshire
· Salary
£ 18000 - £ 20000 / Year
· Category
Banking & Financial Services - Analyst
· Job type
Permanent
· Industry
Banking and Financial Services
· External Reference
1839/MF/CC
Credit Collections and Analyst
Job responsibilities
*Respond to failed Direct Debit collections in line with company procedure, securing payment by alternative methods, including bank transfers and Credit/Debit card payments.
*Resolve technical DD issues with customer or bank, and reapply for DD collection, as appropriate.
*Escalate problematic accounts to Head Office if approval for next action is required.
*Refer customer queries, especially those preventing payment, to Customer Service/Sales team for resolution.
*Refer all allegations of Fraud to Head Office fraud team.
*Conduct a monthly review of the ledger, and complete actions as necessary, including completion of monthly bad debt provisioning template, write-offs and ledger adjustments.
*Execute bank guarantees for delinquent customers.
*In cases of insolvency liaise with local insolvency practitioner to register proof of debt, and monitor for dividends.
*Complete late day recovery actions, including submitting paperwork , monitor outcomes
Ideal candidate
*Had experience working in a similar role.
*Highly organised, confident and excellent communication skills
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.