Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Control Room Officer


Job description

·  Location
London, Greater London
·  Salary
£ 15.33 - £ 16.33 / Hourly
·  Job type
·  Industry
Public Sector
·  External Reference

Position: Control Room Officer

Location: Ealing

Duration: 3 Months + (Contract)

Department: Safer Communities and Housing

12 hour shifts 8am - 8pm or 8pm - 8am (4 on 4 off) Approx 35 hours per week

Covid Secure Control Room

We're currently looking for a Control Room Officer to form part of a dynamic team responding to all incoming calls to a 24/7 contact centre, the client receives on average 13,000 calls every month utilising the Jontek Answerlink System.

Key Accountability's:

·  To accurately assess the nature of incoming calls, prioritise the level of urgency and make appropriate decisions.

·  To provide and professional, sensitive and confidential service in an efficient manner in person, by telephone, email and other mediums.

·  To conduct evaluations on call recordings to continuously improve the delivery of the service.

·  To record and maintain accurate, concise customer profiles and logs of all activity on all Careline systems in a timely manner.

·  To carry out outbound calls to Careline customers and Sheltered Housing tenants to ensure equipment is regularly tested.


·  Hold a clean, valid UK driving licence

·  Experience of dealing with customers and/or external agencies over the telephone in a high-pressure environment

·  DBS

Only those with the above experience/skills will be contacted

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Darian Forsyth

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