Contract Surveyor - Responsive Repairs

Job description

Adecco are delighted to be supporting a west London Borough Council in their recruitment of an interim Responsive Repairs Surveyor.

Purpose of the role:

·  To provide contract management support to the Responsive Repairs Manager in managing the term responsive maintenance contracts.

·  To work with the Repairs and Maintenance section to deliver an excellent responsive repairs service.

·  To inspect, diagnose and audit responsive repairs.

·  To liaise with internal and external stakeholders to ensure the delivery of the responsive repairs service to residents at agreed service standard levels.

·  To be a member of the out of hour's duty rota.

·  To achieve key performance targets, as set by the Responsive Repairs Manager.

·  To project manage complex repair works from inception to completion.

·  To ensure that Health and Safety is paramount in all activities carried out in the delivery of the responsive repairs service.

Responsibilities:

·  Be responsible for the delivery of the responsive repairs service to occupied properties and communal areas, by contract managing the Council's term maintenance contracts.

·  Work closely with and provide support to contractors and suppliers, enabling them to understand and meet the scope and standard of the term maintenance contracts.

·  Performance manage contractors and suppliers to ensure key performance targets are met and, ideally, exceeded.

·  Develop action plans to remedy under-performance by the Council's term maintenance contractors and ensure continuous improvement of the responsive maintenance service.

·  Ensure quality and Value for Money of the term maintenance contracts through robust audit techniques, including post inspections, resident feedback and cost analysis.

·  Ensure the responsive repairs budgets are managed effectively and within target.

·  Ensure that key performance targets are set, monitored and achieved for the delivery of the responsive repairs service.

·  Ensure that relevant health and safety regulations (relating to asbestos, gas, electrical and HHRS, etc.), are taken into account when delivering the responsive repairs service.

·  Together with the Responsive Repairs Manager, draft and implement Risk Assessments and Method Statements for the delivery of the responsive repairs service.

·  Be responsible for liaising with key stakeholders in the delivery of the responsive repairs service, especially Housing Repairs Call Centre, Tenancy Management, Home Ownership, AIT, Regeneration and Residents.

·  Ensure that contractors' invoices and variation requests are processed in timely manner through OHMS.

·  Act as a point of contact to ensure that tenant complaints are resolved quickly.

·  Take ownership of and manage the actions arising from formal complaints and member's enquiries.

·  Ensure that residents are kept updated on the progress of repairs.

·  Update OHMS, in real time, using mobile technology.

·  Carry out administrative duties, as set out in the key performance indicators, e.g. approving variation orders, authorising invoices and raising works orders, etc., in a timely manner.

·  Assist in actively reducing the number of pre-inspections on occupied properties

·  Diagnose specific types of defects and provide remedial specifications.

·  Carry out property condition reports on properties for review by the Responsive Repairs Manager.

·  Project manage large and complex repair works, including the maintenance of project files, for decants, insurance claims, subsidence, etc.

·  Conduct interim inspections, during larger works, to ensure quality standards are met and report to the Responsive Repairs Manager on the progress.

·  Identify work to be included in the planned works, major works and cyclical redecoration programmes of work.

Qualifications:

·  BSc in Building Surveying or similar field.

·  Must demonstrate continuous professional development.

·  Relevant professional membership in building surveying or similar discipline

·  [e.g. CIOB or RICS] or working towards membership.