Contact Centre Operator - Adecco UK Limited - Bristol - Wizbii

Contact Centre Operator

  • By Adecco UK Limited
  • Bristol (United Kingdom)
  • Reception / Administration

Job description

Bristol, City Of Bristol
·  Salary
·  Category
Office and Secretarial - Administrative Assistant
·  Job type
·  Industry
Office and Secretarial
·  External Reference

The Contact Centre Operator will be taking calls and emailing out to customers, telephone and written communication. They operate 24/7, and therefore shifts are essential and requires a flexible lifestyle to suit. In return the organisation will remain flexible to provide a great work/life balance.

·  Processing work requests received by phone, e-mail or through online self-service portals

·  Delivering excellent customer service as standard

·  Analysing information and processing it in line with agreed procedures

·  Processing work in line with set Key Performance Indicators Adapting to customer demands

·  Tracking work through to completion

Qualifications & Requirements

·  Excellent customer service experience

·  Ability to understand information and pass relevant knowledge on

·  Good understanding of Microsoft Packages (work, excel, outlook)

·  Excellent written and verbal communication

·  Ability to prioritise workload

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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About Adecco UK Limited


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