Contact Centre Adviser / Customer Service Adviser

Job description

·  Location
Solihull, West Midlands
·  Category
Sales & Retail - Call Centre
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
CCCNOV2019

Contact Centre Advisor / Customer Service Advisor

Full Time, Permanent

Solihull B91 2AA

Here at BNP Paribas Personal Finance, we are seeking a people who are passionate about delivering excellent customer service to join our winning team. If you have a background in Contact Centres, Retail, Hospitality, or are looking to make the first step of your career this is the job for you.

Through the looking glass…

When you come on board, you'll be responsible for being the first point of contact for our customers. Calls will include helping with a range of queries such as amendments, payments and policy information. You will ensure that our customers receive a full and accurate resolution to their enquiry in a friendly and professional manner.

Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll help you achieve and deliver within the role by providing you with a tailored personal development plan. Supportive colleagues will always be on hand to help you reach your full potential with us.

This position is based in our office in central Solihull, unfortunately we are unable to guarantee free car parking but we are conveniently located within a short walk of the High Street, Touchwood Shopping Centre and Solihull train station, as well as local pay and display car parks.

Let us introduce ourselves…

BNP Paribas is a Global leader in Banking and financial services, as an entity of the group, BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow- we have over 300 partners including leading high street brands across different industries.

You may have seen our company logo in various sponsorship capacities- perhaps while watching the French Open (we've been sponsoring it for 45 years), or more locally we also support the Dallaglio Rugby Works charity.

We've exciting growth ambitions so you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

https://www.bnpparibas-pf.co.uk/ Is a great place to learn more if we've peaked your interest.

So what's in it for you?

We'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.

We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.

Are you the one?

We are committed to finding talented people who perfectly match our opportunities. The below qualities would make you ideal for this job:

·  Customer service experience, or a passion for delivering excellent customer service

·  Ability to build a rapport with customers

·  Confident and professional telephone manner

·  Self Motivation

·  Attention to detail

·  Ability to problem solve

Are we a match? Please introduce yourself…

If this role sounds like your ideal next step, please apply now to formally submit your interest. We understand you may have some questions before you apply, so feel free to reach us on recruitment@bnpparibas-pf.co.uk, Anen-Gaelle is the contact for this role, and will be happy to have an informal conversation if you get in touch.

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy