Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Complaints Officer

  • Worcester (Worcestershire)
  • Administration

Job description

  Location
Droitwich, Worcestershire
·  Salary
£ 18000 - £ 19000 / Year
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-27684

The role holder will be expected to contact and work with Managers and Supervisors across the business when receiving complaints and to follow each complaint through to finalisation, producing a quality response which demonstrates transparency and empathy.

Working closely with the ISQ Administrator on investigations which may overlap with our serious incident process, the Complaint Officer will be a team player, capable of working to what may be tight deadlines and not afraid to contact complainants directly to gain more information, where necessary.

Finally a keen eye should be kept on monitoring any potential and emerging complaint trends through escalation to the Quality Manager on an ad-hoc basis and Quality meeting on a monthly basis.

Person Specification

Excellent written skills, capable of communicating in a clear and tailored way

Able to apply themselves to a situation, tackling complaints with differing perspectives

Excellent attention to detail

PC literate (knowledge of Google applications advantageous but training will be given).

Minimum Education Required: A-Levels or equivalent

Major/Discipline: English, Science or Business related

Minimum Years of Experience Required: 2-4 Years

Area(s) of Experience/Expertise: Communication & letter writing, Complaints management advantageous.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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