Complaints Investigator Technician

Job description

  Location
Witney, Oxfordshire
·  Salary
£20,000.00/Year
·  Category
Industrial & Manufacturing and Production - Production
·  Job type
Contractor
·  Industry
Industrial and Manufacturing
·  External Reference
COMP

Perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. Handle multiple tasks effectively and efficiently in a team environment with minimal supervision. Document investigation activities clearly and accurately, utilising software applications, computers and databases and maintain files per procedures. Ensure proper transfer of the returned product to next stage of investigation according to documented priorities. Store not confirmed returned products, in appropriate location per established procedures, for subsequent retrieval.

Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner. Adhere to procedures and work instructions throughout. Be able to handle multiple tasks effectively and efficiently. Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.

Requirements:

Good organisational, written, oral and interpersonal skills. Experience in controlled environment preferred. Good Computer Skills. Basic mathematical skills are required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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