Compaints Investigator Lates

Job description

·  Location
Witney, Oxfordshire
·  Category
Office and Secretarial - Compliance Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-112019-101548

Complaints Investigator

Duration: 6 months on going potential to go permanent

Location: Witney

Full time position 37.5 hours per week Mon-Fri 16:00 pm - midnight

Adecco has a great opportunity to work with their global research and healthcare company based in Witney, to join their Investigator team. The main role is fault finding on each devise and inputting this onto their system.

Daily responsibilities:

·  Conducts complaint investigation activities with regards to all blood glucose monitoring platforms (meter, strip and sensor technology (meter, strip and sensor technology)

·  Ensuring that complaint investigations are completed according to procedures in a timely manner, ensuring appropriate prioritisation

·  Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better deficiencies in investigation processes

·  Safely troubleshoot complaint returns to determine root causes (where possible) of failures using schematic diagrams and equipment such as soldering irons, drill presses, microscopes, oscilloscopes, software applications and other equipment while wearing appropriate protective equipment

·  Ensuring the accuracy, quality and timeliness of the documentation of any activities carried out to meet their of their sub-ordinates objectives, including the providing of data requested by management, utilising software applications, computers and databases, in accordance with requirements and applicable regulations

·  Communicate in a professional manner with both internal/external customers to obtain any required information to process complaints

·  Identifying any trends in product complaints that are found during investigations and highlighting these to management

Requirements:

·  previous experience is not essential as training will be provided

·  confident computer skills

·  knoweledge of Microsoft Word, Excel

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy