Sunderland, Tyne And Wear
£ 8 - £ 8.66 / Hour
Banking & Financial Services - Compliance & Regulatory
· Job type
Office and Secretarial
· External Reference
COLLECTOR REQUIRED FOR A 5 MONTH TEMPORARY ASSIGNMENT. BASED IN DOXFORD BUSINESS PARK, SUNDERLAND. PAYING £8.66 PER HOUR.
Our Client is looking for a temporary collector with the primary function of working with customers in difficult financial positions by receiving inbound calls and making outbound calls. The collector will be tasked with negotiating payment arrangements or rescue solutions to ensure the customer receives the best outcome. You will need solid IT skills and an ability to follow processes. These skills coupled with your excellent people skills and customer focus will be the key to a rewarding role.
Key accountability's will include:
· The use of questioning techniques to identify the customers current financial position
· Working as part of a team to support the team leader in order to deliver team targets
· Effectively handling cases in a timely manner
· Ensure the work is carried out using the correct codes of conduct/practice in line with the customer's requirements
· The ability to work in a structured environment, adhering to fixed break times.
This role is working 35 hours per week, between the hours of 08.00 and 20.00 Monday to Friday (including public holidays) 09.00 - 16.00 on Saturdays and 09.00 - 13.00 on Sundays on a rotating pattern which you will receive 5 weeks in advance.
We are looking for people, who are available immediately with strong customer service skills, the ability to deal with difficult calls. The right candidate will have previous experience working in customer services and the ability to demonstrate conflict resolution. Experience in a structured working environment is preferred but not essential.
If you are available immediately and can work all of the shift patterns as stated above, then please apply!
Adecco are an equal opportunities employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy