Collections Negotiator

Job description

  Location
Leamington Spa, Warwickshire
·  Salary
£ 15000 - £ 16000 / Year
·  Category
Sales & Retail - Call Centre
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-102018-28176

A fantastic opportunity has arisen for a confident and assertive communicator to join my client based in Leamington Spa as a Collections Negotiator.

The role is offered on a permanent, full-time basis with a basic salary of £15,000 per annum, increasing to £16,000 per annum upon successful completion of probation and there is an opportunity within the role to earn bonus of up to £400 PER MONTH!

Duties Include

·  Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances.

·  Successfully assess customer affordability to negotiate realistic repayment plans.

·  Achieving set targets in volume collections and productivity KPIs.

·  Using the debt management system to accurately record and note details of calls, payment plans and store documents.

·  Request templated and draft ad-hoc written communication.

·  Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.

·  Adhere to company data security procedures to ensure the full protection of all customer, company and client data.

Why is this such a great opportunity?

·  22 days holiday (plus bank holidays), increasing with length of service!

·  Excellent Pension

·  Performance bonus scheme - opportunity to earn great money!

·  Buy/sell holiday scheme

·  Flexible working

·  Healthcare cash back scheme

·  Rewards portal to access offers and savings on a huge range of goods and services

·  Annual salary review taking place each year

·  Fantastic training and development opportunities

·  Free onsite car parking and onsite staff caf�

·  An active social committee who organise various events throughout the year

The Ideal Candidate

·  Confident

·  Assertive

·  Excellent IT Skills

·  Great Communicator

·  Able to work autonomously and as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy