Collections Agents - February Start!

Job description

  Location
Maidenhead, Berkshire
·  Salary
£ 17000 - £ 23000 / Year
·  Category
Sales & Retail - Contact Centre
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
AJR-COL6665LRA474748

My client, a reputable, well-established financial services company has an numerous of Collection Agents available with a start date of 26th February!

The purpose of this role is to communicate/negotiate with customers and/or their representatives. This role is perfect for anyone who has collections experience within a regulated environment.

Responsibilities:
*Carry out post, email and telephonic duties
*Handle standard queries and where appropriate, transfer non-standard enquiries to specialist agents/departments
*Taking payments from customers & authorized parties including setting up Direct Debit instructions
*Accurately record events (e.g. telephone calls) onto the Account administration systems
*Respond to inbound calls and conduct outbound telephonic campaigns on defaulting loans & mortgages
*Effectively negotiate arrangements offered, using influencing and negotiation techniques.
*Accurately capturing information to assess customer circumstances
*Instruction of field agents

Requirements:
*Ability to work in within a target-driven, fast paced, telephoned based financial environment with a desire to exceed expectations
*Positive attitude and resilient when faced with challenging situations
*To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations
*Multi skilled in the role and ensuring that the business one touch approach to

This company offer amazing benefits including:
- Bonus
- Full Training
- Excellent Annual Leave Package
- Amazing Pension Scheme
- Life Assurance
- Referral Programme
- Buy/ Sell Holiday
- Healthcare
- Childcare vouchers
- Dental/ Illness Insurance
- Travel Insurance
- Gym Membership
- Rewards and Recognition!
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.