Collections Advisor

Job description

  Location
Stockport, Greater Manchester
·  Salary
£16,000.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-26783

PERMANENT POSITION

CUSTOMER SERVICE ADVISOR - COLLECTIONS DEPARTMENT

CHEADLE

This is a great company who are an SRA approved Alternative Business Structure, offering legal claims solutions to clients throughout England and Wales from our offices in Greater Manchester. They are built on years of claims management expertise. Their experience in the industry has allowed them to fine tune our innovative and efficient approach to legal claims to achieve the best possible settlements in optimal timescales for all of their clients.

Key Responsibilities:

·  To efficiently chase outstanding debts by telephone, fax, letter and email.

·  Proactively manage caseload.

·  To follow the process flow throughout the lifecycle of the claim.

·  Accurately maintain records of customer contact and diarising follow up contact.

·  Accurately deal and liaise with other internal departments on any associated queries raised.

·  Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery process.

·  Develop good working relations with all contacts to meet customer and regulatory requirements.

·  Achieve department/personal SLA's and targets.

Essential Skills:

·  Strong Customer Service Experience

·  Good telephone manner (Essential)

·  Good keyboard skills (Essential)

·  Microsoft Office - basic (Essential)

·  Insurance Knowledge/ ABI/GTA (Desirable)

·  Claims Handling Knowledge (Desirable)

·  Persuasive communicator and negotiator, able to deal with awkward situations in a calm and friendly manner.

·  A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.

·  Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of Accidents Happen outlay.

Salary : £16,000 per annum

Hours: Monday-Friday 9.00am - 5.30pm, 1 hour unpaid lunch and two 10 minute paid breaks one in the morning one in the afternoon

Holidays: 20 days + bank holidays

Excellent Benefits package which includes a progressive salary architecture whereby your salary increases in line with completion of training modules and processes

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy