Client Support Coordinator

Job description

  Location
Dundee, Dundee City
·  Category
Office and Secretarial - Administrator
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
KS230518

Adecco Dundee are currently recruiting for one of our valued clients for a Client Support Coordinator on a 6 month contract. You will be responsible for supporting a portfolio of clients and providing an excellent client service. You will be performing tasks such as leading and managing events, logistics of workshops and creating and maintaining online accounts.

To succeed in this role you will

·  Meet and understand the needs of customers and provide help and support where needed

·  Manage events pre and post

·  Follow processes timely and efficiently

·  Resolve customer queries and building relationships to ensure client loyalty

·  Creating and managing accurate data

·  Arranging and managing conference calls supporting a global network

·  Ensure customer enquiries are dealt with or escalated to the appropriate department

How you will come across

·  Have a strong passion for great customer experience and always prepared to deliver support on time to the highest standard

·  Strong communication skills

·  Taking ownership of your own workload

·  Strive to seek new and innovative ways to meet and exceed customer expectations whilst improving processes and procedures where applicable

·  Develop and maintain excellent business relationships with internal and external stakeholders

·  Liaise with other departments to ensure a seamless customer experience

·  Have drive and ambition to succeed and achieve goals

·  Be highly motivated and have great attention to detail

·  Ability to prioritise work load and work under pressure

·  A strong understanding of the customer journey

Experience

·  Experience of supporting customers and client relationships building

·  Use of CRM systems

·  Solid administration experience

·  Ability to work as part of a team

·  Strong and confident communicator

·  Highly organised and ability to work under pressure

·  Good IT skills MS Word, Excel, Outlook and PowerPoint

If you would be keen on this role, please do not miss out, apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.