Caseworker

Job description

  Location
Chesterfield, Derbyshire
·  Salary
£11.80/Hour
·  Category
Sales & Retail - Call Centre
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-112018-35998

Adecco Sheffield is hiring for a well known energy provider in Staveley, Chesterfield!

The successful candidate will have the following:

·  Excellent Customer Service skills (both inbound and outbound)

·  The ability to turn any customers negative experience in to a positive one

·  Excellent communication skills both written and verbal

·  Good working knowledge with Word & Excel

·  Works well in a team & actively supports others

Your main duties will include:

·  Inbound contact centre for all Customer Service enquiries

·  Resolve & manage complaints through written and verbal format

·  Resolve customer queries

·  Provide professional, thorough and accurate support to other internal departments regards to Customer queries.

·  Deliver excellent stakeholder and customer relationship service by understanding Business & Customer needs

·  Support service to third party CS team. Answer queries, improve skill set & first call resolution.

In return, we will provide a salary of £11.80 per hour, and great working shifts of 8:45 am - 5:00 pm.

This role is an ongoing temporary contract, starting ASAP.

To apply, please apply via the link provided or email your CV to Jazmin.Bellamy- with the Subject Title "Customer Service - Staveley"

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy