Case Worker

Job description

·  Location
Preston, Lancashire
·  Salary
£8.72/Hourly
·  Category
Office and Secretarial - Compliance Administrator
·  Job type
Temporary contract
·  Industry
Office and Secretarial
·  External Reference
JN-092020-139947

My client is looking for a confident individual who feels comfortable looking at documents/ identifying areas where there may be errors. You need to be able to to liaise with other members of the business in order to get resolutions to these errors.

You will be doing the same role daily and we need to be OK with the repetitiveness of the role as this is a very important part of the business and could delay their customers cases if not done correctly.

·  To provide an exceptional service to our customers in all aspects of their dealings with our client.

·  To provide an inbound and outbound telephone support line to intermediaries and the end consumer.

·  To sanity check all documents within the case files of communication from intermediaries and consumers, including but not limited to email, letters and faxes.

·  Questioning any changes or errors with the case Files to your line Manager

·  Always adhering to the Key Facts outlined within the financial Industry Code of Conduct.

·  To deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries.

·  No previous experience needed as full training will be given.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jade Coulton