Call Centre Operative

Job description

Start Your Journey with Us

We go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience.

Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, if you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with us.

This role is based in the Complex at Sheraton Grand London Park Lane.

Desired profile

Qualifications :

Job Summary

As a Guest Service Center Agent you operate the telephone switchboard and answer all incoming calls for the Sheraton Grand Park Lane and the Park Tower Knightsbridge, a luxury collection Hotel.

You will answer, record, and process all guest calls, requests, questions or concerns and receive, record, and relay messages accurately, completely, and legibly.

All guest requests and defects are logged into the computer and directed to the corresponding department and colleague (e.g. Concierge, Housekeeping) and you follow up with the guest to ensure their request has been met to their satisfaction.

We provide information to guests about room features, property amenities and outlets, and local areas of interest. You will assist guests with accessing the internet and process wake-up calls.

We create bookings for the Afternoon Tea in Palm Court and the Mercante restaurant as well.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.