Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Business Support Co-Ordinator

  • Wellingborough (Northamptonshire)

Job description



·  Location
Wellingborough, Northamptonshire
·  Salary
£ 17000 - £ 21000 / Year
·  Category
Office and Secretarial - Office Assistant
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-122019-108580

Job Title:Business Support Co-Ordinator

Reports to:Customer Support Manager

Department:Customer Support Department

Principal Purpose

To ensure that all customer touch points receive the highest care and attention in order that sales grow across all ranges within the portfolio. Working with End Users, Retailers and Distributors, the main purpose is to provide an internal sales support, including processing of orders for a set range of customers and ensure product development across a set region, including the sell in of displays, stands, samples and brochures to enable retailers and end users the opportunity to see products available in the range. End user support is also fundamental to the role and involves taking inbound calls and advising customer's basic technical and consumer related information.

Principal Elements

·  Making outbound calls to retailers to discuss core products in ranges, converting retailers over to products, ensuring that samples, stands and brochures are up to date and arrange for new stands and replacements when required

·  Gain Market and competitor information during outbound calls

·  New Product development sell in including stands, samples and displays

·  Display sell in for retailers, liaising with distributors to ensure that these take place

·  Making outbound calls for new retailer business with a view of introducing product ranges and arranging for samples stands and distributor visits

·  Receiving Inbound calls from End users looking for product advice, display information and reseller information and advising accordingly

·  Receiving inbound calls from installers requesting technical advice and providing basic installer information

·  Collate information to complete admin tasks following calls with retailers

·  Ensure installer training courses are full by arranging with retailers, distributors and installers for each area

Location

Based in Wellingborough

Performance Measures

Annual appraisals to be undertaken by Customer Service Supervisor and objectives set for the forthcoming year.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation from time to time

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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