£ 22000 - £ 25000 / Year
Banking & Financial Services - Insurance Management
· Job type
Banking and Financial Services
· External Reference
My Client is looking for to recruit within there Underwriting Department, based at the Basildon office. The purpose of the role is to provide quotations for New Business and to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.
We are looking for a candidate who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst adhering to their individual underwriting authority limits at all times and in accordance with the procedure manual.
Working in accordance with procedures, standards & guidelines set:
� Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
� Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
� Ensure that all product information provided is clear, fair and not misleading, allowing the customer to make an informed decision.
� Calculate New Business premiums in accordance with the specific carrier's risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
� Ensure that telephone calls are answered & dealt with promptly & efficiently.
� Maintain thorough and accurate records of all customer interactions.
� Identify complaints and refer to the necessary complaint handler.
� Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
� Required to be a referral point within the Branch.
� Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Please apply with your CV to: Melanie Thompson