· Job type
· External Reference
Sales and Retail
This is an exciting opportunity to join one of the UK's leading Financial Institutions as a Permanent Customer Service Lending Manager based in Gadbrook.
Start date: 26/06/2017
Hours: Monday to Friday 8.30 till 6pm (some Saturdays) 35hrs a week
Benefits: 10% pension/ life insurance/ 25 holidays
Onsite: Gym, Parking, well being centre, 2 x Canteens, free medical insurance, support team
Training is for 8 weeks
Build trust, confidence and reliable support for Customers and provide appropriate banking solutions from specific product ranges to drive forward the 'Go-to' banking ethos.
Commit and constantly deliver world class service in order to deliver an exceptional customer experience. Provide customers with relevant solutions and meet their needs through Treating Customers Fairly and the implementation of 'Lives Made Much Easier'.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Operational Risk Framework and internal Policies and Standards.
Ensuring customers queries are handled professionally and that product and service solutions are discussed where appropriate and the customer is both satisfied with the service and likely to recommend us.
Supporting the development of self and others.
Meet individual customer needs by providing a range of products to customers and ensuring cases fit within lending criteria.
Handle inbound calls delivering a world class service, which resolves customer enquiries and identifies customer needs, as well as adhering to 'Treating Customers Fairly'.
Commit to Making Lives Much Easier by; maintaining an awareness of Service Level Agreements (SLA) and to overcome customer objections by managing complaints in accordance with agreed group procedures.
Act as a primary point of contact for borrowing requests, handing off to the relevant network of relationship staff where necessary.
Continuously deliver world class service by operating the helpline in order to deliver superior service and a balance between income generation and product relevance.
Build relationships across the local community to ensure that the centre is sensitive to the community's needs and recognized as an active contributor to it.
Be an active team member, taking on additional responsibilities within the team as and when necessary.
Undertake all necessary compliance tests to maintain ones compliance passport and adhere to all government audits.
Be accountable for self-development.
Communicate Well and Make Relationships Work
Drive Service Excellence
Drive Commercial Success
Make Informed Decisions
Manage Compliance and Risk
Customer Service Experience
PC and Keyboard skills
Consultant: Rachel Bailey
Telephone: 01782 558165
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks
Adecco is an equal opportunities employer
If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.