Newcastle Upon Tyne, Tyne And Wear
Sales & Retail - Inbound Call Centre
· Job type
Sales and Retail
· External Reference
An exciting opportunity has arisen to work on the National Apprenticeships Service team. The Apprenticeship Service team handle inbound tasks from employers, training providers, employer-providers and end point assessment organisations.
Apprenticeship Service helpline Advisers offer information to large organisations regarding the apprenticeship levy and how to use the appropriate systems in order to manage their apprenticeship funding.
The successful candidates will be responsible for identifying technical support queries and taking the customer through a step by step process to reach a successful resolution. Additional tasks will include raising complex queries to Tier 2 technical support and managing ongoing incidents by providing regular updates and gathering further details when needed.
Apprenticeship Service Advisers are expected to work at an efficient pace, maintaining focus throughout set daily tasks and communicating in a clear and concise manner.
Your day-to-day duties will include handling inbound tasks from our customers who require assistance or information in regards to their online accounts. The team supports these stakeholders in a range of ways: from account set-up, answering questions in relation to funding and the apprenticeship levy, and an element of technical support assistance. This can be via incoming telephone calls, emails and web-chats, as well as providing a small number of outbound calls, to customers requiring technical incident updates where required.
The team work closely with their Team Manager to ensure the delivery of high quality service and work to consistently improve performance.
Successful candidates will need to be educated to Level 3 and above
Experience interacting with customers via telephone
Have the ability to work as part of a team as well as independently as well as part of a team
Core hours required are Monday to Friday 8am-8pm but there may be a requirement to work outside normal office hours when necessary, therefore a flexible attitude to working hours is essential. Salary is £8.72 per hour.
Adecco is an equal opportunities employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Please apply with your CV to: Valerie McGowan