Administrator ( Scheduling)

Job description

  Location
Droitwich, Worcestershire
·  Salary
£ 16000 - £ 17000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-27617

Job Summary

Responsible for the booking service and installations calls for our engineers and customers across the UK.

As an operations Administrator you will be in contact with new and existing customers providing a first class service in assisting them with queries as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products. Accurate paper work must be produced for accurate recording and for the use of the installation teams.

Principal Accountabilities/Responsibilities

·  To be first point of contact for customers with regards to delivery and service call queries

·  Carry out fault diagnostics on our products when required

·  Dealing with a number of calls regarding general enquiries

·  Produce all relevant paperwork required which will allow installation teams to complete deliveries

·  Scanning all paperwork required to ensure accurate recording

·  To create/generate invoices on products sold by self or engineers including chargeable remedials

·  Maintain customer files in line with Company Policies

·  Showing empathy and understanding towards our customers

·  Respond to incoming calls in a professional manner and provide a high quality service to our valued customers

·  To work closely with all other departments and the engineer/delivery teams

·  To have good geographical understanding of the UK

·  To complete any tasks delegated

·  To undertake any other duties as deemed necessary

·  Ability to take over the roll of logistics Coordinator in their absence

·  To Ensure we all comply with the current Health and Safety Legislation

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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