Administrator - Hybrid

Job description

·  Location
Manchester, Manchester
·  Salary
£22,000.00/Year
·  Job type
Full-time
·  Industry
Admin and Secretarial
·  External Reference
JN-022023-306110
·  Category
Office and Secretarial - Administrative Assistant

Adecco Manchester are proud to be working with an awarding body within the education field to recruit for an Customer Service Administrator to join their business in Manchester on a hybrid basis.

Details

·  Mon-Fri

·  Hybrid working

·  office located in Didsbury

·  £22'000 starting salary

·  25 days annual leave plus bank holidays and 2 extra CSR days

·  Long service awards

·  Pension scheme

This role will provide customer Service and Operational Support to various Accredited Training Centres across the UK and duties will include:

·  Establish and maintain strong customer relationships

·  Pro-actively enhance service delivery

·  Be responsible for the upkeep of customer records

·  Provide customers with access to online systems

·  Responsible for providing first class administrative customer support

·  Proactively communicate with all customers prior to published activity dates

·  Communicate information internally and externally and coordinate responses

·  Provide support in all operational aspects of the assessment life cycle

·  Co-ordinate results release process including all associated tasks

·  Provide account management for customer including account reconciliation, payment queries and collection of outstanding fees

·  Plan and deliver operational training to centres

·  Conduct department inductions for new starters globally

·  Process compliments and complaints in accordance with company policy

·  Prepare for and attend relevant meetings

·  Responsible for regular content reviews and maintenance of online registration platform

·  Managing Certificate Services processes and procedures

Please apply for this role directly and and a consultant will be in touch with you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Brion