Administrator - Full Time - York

Job description

  Location
York, North Yorkshire
·  Salary
£19,000.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
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Sales Support Executive

Purpose: Responsible for pre-sale and post-sale administration of the products sold through the sales team. The primary point of contact for support requirements from corporate accounts by telephone and written correspondence for anything administration related and general queries. Delivering excellent service to assist with the lifetime value of clients and building on our reputation in the healthcare market

The post holder will:

·  Have excellent administration skills with knowledge of financial products and services

·  Relationships building through ability to build rapport with corporate clients over the telephone to establish lasting relationships

·  Demonstrate a real commitment to teamwork and appreciation of how excellent customer service is delivered

Key Result Areas

·  Manage Sales support mailbox and action within agreed SLA.

·  Telephone calls to be answered within agreed service level

·  Outbound calls to existing accounts when required

·  Correct use of CRM Systems

·  Set up, follow and review processes and procedures and on a quarterly basis updated and amend in a timely manner

·  Responsible for literature stock levels and fulfilment to conference, events and field sales team

·  Credit Control completed on corporate schemes within agreed SLA

·  Arrange and book travel/accommodation for commercial sales team being commercially aware of spending members wisely

·  Proactively support project work as and when required

·  Weekly/monthly/adhoc MI reporting

·  Manipulating data into correct formatting to be loaded into CRM system

·  Achieve required score for Quality Assurance & Call Monitoring.

·  Continuous improvement through identifications of process efficiencies

·  Log complaints in line with Policy

Measurement

·  Daily against agreed KPI targets as outlined in personal PDR

·  Audit, Risk and Regulatory Compliance

Skills and Experience

·  Good customer service skills with excellent written and verbal communication

·  Proven ability of communicating with B2B audience

·  Competent in Microsoft Office applications including Excel, Visio, Word and PowerPoint

·  Excellent organisational skills with an ability to work to strict deadlines and under pressure

·  Ability to work on own initiative

·  Have an excellent telephone manner with strong communication

·  Adaptable and self-motivated with high energy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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