· Job type
· External Reference
Sales and Retail
This is an exciting opportunity to join a established energy provider as a Customer Services Administrator in Bournemouth (offices soon to be moved to Ringwood) BH11 8NE
*****Immediate Telephone Interviews********
Hours - 8am-5pm Full Time 40 hours a week
Duration - 3 months temp with possible extension
Pay - �8.45 per hour
We are now looking for a Customer Service Administrator to join our team. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers.
Please note an intermediate level of experience across all Microsoft office packages is essential. As a Customer Service Advisor, you will find a variety of different tasks to complete on a daily basis. These will include but are not limited to responding to daily email traffic and fielding calls from engineers and clients.
Booking appointments and scheduling engineers to maximise daily productivity. Ensure that all internal work systems are updated accurately and in a timely manner.
As an advisor you will be at the frontline of customer activity ensuring that client's complaints and concerns are acted upon with fairness and compassion. A keen eye for detail is essential in this role as you will need to log special requirements from clients to minimise the impact of repeat calls and re-scheduling of appointments.
We are seeking a confident, friendly and an adaptable individual who has the ability to work as part of a team. In addition a willingness to learn is essential along with a genuine focus for doing what's right for customers.
An enthusiastic attitude and the ability to work under pressure is also required. In short, our roles offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to great service. We're really interested in you! As well as any relevant experience, we also want to know about any volunteering or community work you are involved in, or anything else that makes you, you!
- Data entry
- Ordering materials
- Registering Gas Safe docs
- Contacting tenants re boiler installations
- Incoming calls
- Highly organised and efficient
- PC literate and well versed with Microsoft Office Word, Excel and Power Point
- Excellent written and communication skills
- Highly effective communication skills
- Strong interpersonal skills
- Good attention to detail
- Ability to work to deadlines and perform effectively under pressure
To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.
Consultant: Joel Womsley
Telephone: 01782 478077
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks
Adecco is an equal opportunities employer
If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.