Administration Officer

Job description

  Location
Peterborough, Cambridgeshire
·  Category
Office and Secretarial - General Administration & Clerical
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-082018-20702

JOB SPECIFICATION:

The primary purpose of the Passport Officer post is to maintain the integrity of the UK passport by undertaking a range of administrative tasks primarily associated with the processing of passport applications. This is a role which provides the opportunity for a range of functions, as individuals will be required to work in any one of several roles (Post/Support Clerk, Post Opening, Postal Cashiering, Data Verification and Query Handling (day only). Appropriate training will be given.

RESPONSIBILITIES:

The following is a brief outline of the responsibilities associated with all roles at A1/A2 grade related to the processing of passport applications:
*Receive and process incoming and outgoing mail, transport mail, prepare application boxes.
*Open postal applications, check and record envelope contents, record payment details, affix photograph to the application form and batch documentation.
*Scan application documentation and check the data captured, co-ordinate and move applications, letters and files.
*Validate the correct scanning and completeness of the application.
*Correct fields in the system by comparing with the original application.
*To both search and record files and data
*To link incoming queries with relevant application forms
*To correctly despatch correspondence and documents to customers
*To data input and print passport books
*To deal with telephone queries with internal and external customers
*To work flexibly and provide support to other operational colleagues / areas as required

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training - this may also include duties that are more physically demanding.

CRITERIA FOR THE ROLE:

To carry out the roles effectively the successful candidates will be able to demonstrate evidence in the following criteria:
*Disciplined Work Approach
*Excellent attention to detail
*Communication
*Customer Focus
*Adaptability
*Managing a quality service
*Making effective decisions
*Team Work but must be able to work on own initiative
*Delivering at pace

Security Clearance checks will be carried out which may include a criminal record check

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks. Please not, candidates must have an in date passport.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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