Account Manager

Job description

  Location
Newbury, Berkshire
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-092018-26398

Adecco have a fantastic opportunity to join a company based in Newbury. Our client is looking for an Account Manager to join their team on a permanent basis. The role is working Monday - Friday offering a salary of £23,000 - £28,000, dependant on experience.

Duties and responsibilities include:

·  Manage all operational processes involved in pre-, post- and on-site event registration

·  Develop a trusted advisor relationship with key clients

·  Ensure the timely and successful delivery of solutions according to customer needs and objectives

·  Plan, deliver and manage multiple event projects at any one time

·  Operate as the lead point of contact for any and all matters specific to your customers

·  Build and maintain strong, long-lasting customer relationships

·  Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

·  Support the organisation of staging, deployment, support and breakdown of all IT equipment on-site

·  Drive client success for renewal and expansion

·  Forecast and track key account metrics

·  Troubleshoot hardware and software technical issues

·  Client communications development

·  Document client interactions, use cases and workflows

·  Communicate client stories to the marketing team

·  Contribute to product feedback initiatives and capture product gaps

·  Develop packaged solutions to upsell to existing clients

·  Network at industry events

Candidates will ideally have/be:

·  3-5 year's experience in consulting or account management

·  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

·  Experience in delivering client-focused solutions based on customer needs

·  Proven ability to manage multiple projects at a time while paying strict attention to detail

·  Excellent listening, negotiation and presentation skills

·  Excellent verbal and written communications skills

·  BA/BS degree or equivalent

·  A background in B2B roles with experience in events

·  Experience in customer service oriented roles

·  Excellent organizational and communications skills

·  Frequent travel to client sites and on-site event support required

·  Engineering or computer science degree a plus

·  Technical customer support experience

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy