1st Line Support Analyst

Job description

  Location
Northampton, Northamptonshire
·  Salary
£ 20000 - £ 22000 / Year
·  Category
IT - Helpdesk, Technical Support
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
727013018

Job Title: Customer Support Analyst
Salary: £20-£22k
Start date: ASAP
Job Type: Permanent
Location: Working form home and office based in Northampton once a week

Adecco are currently recruiting for a Customer Support Analyst to join our client based in Northampton. This is a permanent opportunity paying between £20k - £22k per annum.

The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential. You will be based in the office 1 day a week and the rest of your working week you will be working from home.

We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.

Role Requirements / Responsibilities:
Provide point of contact for all clients through different channels including helpdesk portals, phone and emails
Take calls, raise and resolve tickets
Always deliver a high level of professional support within the SLA's
Troubleshooting and diagnostics
Incident management
Managing the 1st line ticket requests
Ensuring all tickets are kept up to date and within a 15 minute response time
Recognising repetitive issues and raising awareness
Identifying new bugs and escalating

The ideal candidate:
Excellent level of drive and motivation
Ability to multitask
Customer focused - you will be the face of the company
Preferable experience within application support
Experience of call logging, and speaking to customers
Previous experience of working within a service desk
Desire to learn and adapt

Working hours: (Monday - Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out form home.

Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position.

If you have any questions please contact Amy on 01604 637474.
If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco are an employment agency and is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.