1st Line Support Analyst

Job description

  Location
Worksop, Nottinghamshire
·  Salary
£10.11/Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
LSA0304LR

Adecco Sheffield are currently recruiting a number of temporary 1st Line Support Analysts for a leading company within the Retail industry.

Roles are for a duration of either 3 or 8 months.

Duties include, but are not limited to:
- Remote assistance over the phone to customers
- Ensuring incidents are logged correctly detailing the following:
- Initial issue
- What diagnostics took place
- Outcome
- Whether the issue was escalated further
- Working towards agreed SLA's
- Closing calls on the service desk

Working hours are on a rota basis over 7 days between the hours of 7:30am & 6:30pm with a salary of £10.11 per hour plus £1.50 per hour shift allowance.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.