Expires soon Adecco PME

Assistant de Gestion (h/f)

  • MONACO
  • Sales

Job description

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Votre mission

ADECCO MONACO is recruiting an INVESTMENT PLATFORM DELIVERY MANAGER for a permanent contract.

The team is responsible for the delivery of client and colleague services on the Private Bank Monaco platform within the Private Bank & Wealth Management division of  the bank. Built around a defined set of services, the team drives end-to-end standards, quality and resilience in order to provide an exceptional client and colleague experience.

Overall purpose of role

Working in the PBWM Global COO team, with oversight of the Monaco investment service journeys to raise the service benchmark across the business, supporting, coordinating and communicating issue management to improve E2E process and client and colleague experience. Identify and implement initiatives that enable the business to transform and achieve its client experience standards. Deliver process improvements and reviews to enhance the client experience in line with Client Satisfaction Survey findings and manage BAU service issues.

The purpose of the role is to ensure that Monaco is able to provide high-end services in an effective, scalable and compliant manner. A key requirement is balancing the competing requirements of regulatory and operational risk against the client experience and commercial considerations.

 
Core accountabilities
Provision of direct support to Bankers, PBEs and Investments colleagues (including Investment Managers and Advisors) in relation to services and the resolution of specific client transactional issues. The roles holder will be the recognised technical expert / go-to person.

Votre profil

Your profil :

The successful candidate will be responsible for managing, coordinating, and communicating service issues raised by the Front Office teams. The individual will also be accountable for sharing best practice ideas and implementing solutions to service issues. The candidate will undertake a ‘service partner’ role for the Private Bank and investments teams, supporting resolution of servicing and/ or issues impacting client experience. The candidate will work in accordance with Barclays risk management policies and adhere to these within this role.

Service Management for the location: Supporting high value client investments transactions; Resolving day-to-day service issues; Creating best practice standards using central team experts; Service recovery and complaint mitigation; Direct liaison within wider the group for support where required, and ensuring that service provision from internal and external support providers is at the required standards.

Business Delivery for the location: Liaising with other Location Platform Delivery Managers to ensure effective coordination of cross business issues; Ensuring that administrative processes are completed, where possible with minimal impact on bankers; Liaison with all internal and external service providers.

Supervisory responsibilities
The role holder will not be required to supervise individuals, but will be expected to develop collaborative working relationships with multiple functional and Group stakeholders, navigating the organisation with minimal direction.

Role requirements
The successful candidate will:
Be action oriented and organised with the ability to handle a number of tasks simultaneously and prioritise accordingly.
Be self-motivated, able to work on their own initiative and remain calm under pressure.
Have good interpersonal and influencing skills, as well as the ability to work as part of a team.
Have the ability to absorb, analyse and provide concise and accurate summary of complex information to inform and potentially guide senior management decision-making.

The role holder will have a good grasp of investments processes and ideally possess knowledge of Barclays systems and procedures.
They will demonstrate a logical and structured approach to achieving desired outcomes along with good written and oral communication with ability to communicate across all levels.
The right candidate will display high integrity and trust due to the sensitive nature of information handled.
The successful candidate will have worked in a customer service orientated environment.

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A propos de nous

Premier réseau d'agences d'emploi en France, Adecco a développé un savoir-faire unique de proximité et met toutes ses compétences à votre service.
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