Adminstrative Assistant

Internship By Addere
  • Greater London
  • Expenses
  • Reception / Administration

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Description

Adminstrative Assistant

Addere is similar to the citizen’s advice bureau (CAB) & aims to help people before their problems escalate by:

•Signposting & referrals (immigration, housing, debt management, domestic violence, difficulties with the DWP, mental health)

•Helping to fill out claims forms for Employment Support Allowance (ESA); Universal credits (UC) & Personal Independent Payment (PIP).

•Support in applying for hardship grants alongside wellbeing plan

•We work out of hours so agency workers & other marginalised groups can access free advice services, especially where the CAB cannot meet the demands of the local population, due to loss of funding & budget cuts. GP’s are reporting more patients coming to them with social issues, affecting their well-being.

By contributing to the work of Addere, you will become part of a worldwide movement of people that seek to empower persons within marginalised groups, especially those in the LB of Southwark in areas of high deprivation.

Volunteers are central to the success of our work. Addere deals with many queries via telephone, email and letter. A range of fundraising activities are coordinated and managed through the Peckham team.

Aim:

The aim of the Admin Volunteer is to help effectively organise the office, implement procedures and play a key role in a number of fundraising projects raising the profile of Addere.

Hours of Work:

Flexible

Main Duties:

As an admin volunteer you will gain practical administration experience. You will:

Process client care letters and other correspondence
Speak to external agencies and clients on the phone
Support the coordination of various fundraising projects
Help maintain the database
Promote the work of Addere
Be ambassador for Addere
Skills:

Good telephone manner
Very organised, confident on the telephone and with email
Basic knowledge of Word and Database programmes
Good communication skills
Diplomatic
Friendly

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