Offers “Accor”

Expires soon Accor

Welcomer (Receptionist)

  • City of London (Greater London)
  • Administration

Job description

Key tasks

We are looking to recruit a Receptionist
(Welcomer)
at the Pullman London St Pancras

This is a key Pullman position and your duties would include:

Being present and visible in the lobby, to be easily identifiable by guests as the person to whom they should go

Contributes to guests' sense of well being and loyalty, by establishing a warm and
personalised relationship
Gives priority to guest relations, while taking care to respect administrative procedures

Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people
Handles any customer objections, comments or complaints; provides a
response as soon as possible while the guest is still at the hotel
Promotes the use of the automated check in/ check out kiosks to guests and provides assistanceCollects and inputs information on guests, to improve future visits to the hotel

If you wish to apply for this vacancy please send your CV to

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Opéra

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