Offers “Accor”

Expires soon Accor

Welcomer ( Guest Relation Officer )

  • Jakarta Barat (Angke)
  • Hotels - Restaurants

Job description

Key tasks

- Take care of the wellbeing of customers throughout their stay
- Welcome guests with care and attention
- Anticipate and handle any dissatisfaction to provide a solution rapidly
- Become tthe contact point for all customers
- Contribute to customer satisfaction and loyalty
- In charge of following-up and updating customer files.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

'• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Is responsible for the Pullman promise of proximity and sociability
• Welcomes, provides updates and information for guests and visitors.
• Recommends the hotel's range of services on offer.'
• Together with the Customer Relations Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Embedded with the value of Accor (Trust, Respect, Integrity, Performance and the Spirit of Conquest) and the value of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities.
• Have to show in the positive way of “Body and Soul” behaviours (The Pullman Body, Voice, Eye and Ear)
• Show the 7 (Seven)- keys attitude (Be an Ambassador, Be close, Be flexible, Be innovative, Work across departments, Ensure visibility and legibility and Create a balance) to the customer internal and external.

·  Excel
·  Power Point
·  Word
·  Opéra

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