Offers “Accor”

Expires soon Accor

Welcome Team Member

  • Birmingham (West Midlands)

Job description

Key tasks

You will take care of guests from their arrival through to their departure from the hotel. You will contribute to guest satisfaction at all times by providing high quality services throughout the guests’ stay. Promote the hotel's facilities and helps meet the department's quantitative targets

Overview of duties:
• Welcome guests as soon as they arrive with great care and attention and contribute to guests' permanent satisfaction by providing high quality services throughout their stay
• Help encourage customer loyalty by building friendly, personalised relationships
• Helps meet the department's quantitative targets through his/her sales efforts
• Ensure that administrative procedures never take priority over guest relations
• Anticipate guests' needs and takes them into consideration
• Handle any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel '

We offer you:
• A great opportunity to work within a busy customer focused department
• an Annual Bonus
• Great benefits including meals on duty and discounts in Accor properties worldwide.
• Excellent training and development opportunities.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

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