Telephone Operator

Job description

Key tasks

• To carry out all the Day-to-Day Front office operations associated with the guests.
• Responsible for all communication, in – going and out- going thus maintaining the hotel image
• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
• To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
Handle any guest complaints and/or remarks; provides a response as soon as possible
• Following up guest comments by trying to find a solution for every problem raised.
• Project a good image of the hotel by establishing good P.R through the telephone
• Assist guests when necessary e.g. calling for doctor/ obtaining the telephone number
• Has an impeccable attitude which conveys the image of the brand and hotel

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

• Computer Literate
• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented

·  Excel
·  Word
·  Opéra