Team Leader Housekeeping

Job description

Key tasks

Inspect the rooms, suits, pantries assigned and ensure the rooms are maintained up to the standards.
Ensure maximum efficiency in the performance of the assigned Room Attendants.
Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Hyderabad KCP to ensure maximum cooperation, productivity, morale and guest service.
Supervise and coordinate pest control schedules
Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material.
Conduct on-going training and coach all the employees and ensure to maintain records.
Supervise daily super cleaning and periodical cleaning of rooms.
All lost and found articles are reported immediately to the coordinator.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Hindi (Working level)

Essential and optional requirements

BHM/DHM with prior work experience of 2 - 4 Yrs in midscale hotels.
Excellent Communication skills
Excellent presentation skills
Confident in situation handling
Hands on experience in micros and Opera
Proactive and highly organized
High Integrity and Honesty
Service orientation and committed to excellence
Display high level of
flexibility, initiative, sincerity
and team work

·  Micros
·  Opéra