Team Leader-Front Office

Job description

Key tasks

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Ibis Bengaluru City Centre
• Responsible for Reception, Telephones, Hospitality and Cashier
• Liaise with different departments for smooth and coordinated work
• Ensure to interact with the guests & enable the team to understand guest requirements
• Exceed guest expectations in quality and service of food products
• Any matter which may effect the interests of Ibis Bengaluru City Centre should be brought to the attention of the Management
• Responsible for maintaining high level of room sales, by up-selling
• Ensure that the log book is maintained
• Adhere to the Standard Operating Procedures & policies

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Optional languages Hindi (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra