Offers “Accor”

Expires soon Accor

Team Leader - Front Office

  • Chennai (Chennai)
  • Administration

Job description

Key tasks

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Identify optimal, cost effective use of the resources and educate the team on the same.
 Ensure quality and appropriateness of customer service provided.
 To maintain Front Office log book and shift reports.
 Respond to inquiries and resolve problems in an effective manner.
 Ensure all guests receive a swift, smooth, professional and friendly check in and check out
 Ensure quality in all aspects of the job.
 Maintain record of all banquet and any other functions in the hotel.
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Carry out other duties which naturally fall within the reasonable expectations of the post.
 Adhere to the Procedures & Standards Manual.
 Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
 Liaise with Housekeeping for the Room Status.
 Handle additional responsibilities as and when delegated by the Management

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Tourism
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra

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