Offers “Accor”

Expires soon Accor

Team leader-front Office

  • Coimbatore (Coimbatore)
  • Administration

Job description

Key tasks

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
 Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Identify optimal, cost effective use of the resources and educate the team on the same.
 Ensure all guests receive a swift, smooth, professional and friendly check in and check out
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Optional languages Hindi

Essential and optional requirements

·  Excel
·  Word
·  Opéra

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