Talent and Culture Executive

Job description

Job Description

·        Handling telephone inquiries regarding employment prospect and give appropriate advice.

·        Ensure that adequate arrangements are made for the ambassador’s terminations and maintain termination details, arrange exit interviews, certificates of service and archive terminated ambassador files regularly.

·        Actively promote a work environment, which cares for guests and ambassadors alike.

·        Prepare Monthly Addition deletion list of new Ambassadors and resigned ambassadors to upkeep the data of Mediclaim.

·        Treat customers and colleagues from all cultural groups with respect and sensitivity.

·        Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

·        Performs other related duties and special projects as assigned by superiors

·        All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

·        All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

·        Ensure that all potential and real hazards are reported immediately and rectified

·        Be fully conversant with all departmental Fire, Emergency and Bomb procedures

·        Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and the ambassadors.

·        Have atleast 3-4 years of experience in similar role.

·        To be well versed in making presentation and have experience in engagement activities.

Ensure Hotel, Customer and Ambassadors information or transactions are kept confidential during or after employment with the company.

·        Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy.