Supervisor (Food & Beverage Service)

Job description

Key tasks

Overview of duties
To assist the Outlet Manager in managing the assigned outlet as a successful independent profit center, ensuring maximum guest satisfaction consistent with Accor’s International standards, through planning, organizing, directing and controlling the Food & Beverage operation and administration.
To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs.
To ensure that Food & Beverage is served to the guests in the assigned station / section in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.

Customer relations
• To ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be founded assure follow up with guests.
• To be demanding and critical when it comes to service standards.
• To ensure that the outlet team projects a warm, professional and welcome image.
• Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with Asst. Beverage Manager.

Professional techniques / Production
• Organises and checks the team's work
• Ensures information is properly passed on to the team (briefings and debriefings with room service - minibar - banquet staff etc)
• Organizes the implementations according to the forecasts of activity
• Ensures equipment is used correctly
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations

Commercial / Sales
• Offers suggestions and advice to guests regarding the different services available
• Increases revenue for the point of sale through additional sales techniques
• Helps increase guest loyalty through quality of service
• Makes live the commercial plan in his/her service
• Analyzes customers comments and shares them with his/her team

Education / Professional experience
• Vocational certificate to degree level, with experience in F&B
• Fluent in the national language, and Business English

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English