Offers “Accor”

Expires soon Accor

Spa Treatment Supervisor

  • Los Angeles (Los Angeles)

Job description



 

 

Spa Treatment Supervisor

The Spa Treatment Supervisor is responsible for the daily leadership of the therapist’s / salon team. This includes but is not limited to the training, hiring and coaching of the team to ensure the best experience. The quality and guest experience, as well as team motivation, is a key component of everyday operations.

 

Hotel Overview: At the core of Century Plaza’s collection of world-class culinary, entertainment, and leisure opportunities stands the Fairmont Century Plaza Hotel, which since 1966 has been hailed for visionaries design and service. Century Plaza’s unparalleled team of designers have transformed this modern Los Angeles landmark into the heartbeat of 21st-century city living. Shopping and entertainment at Century Plaza surpass the expectations of the most discerning individual, complementing 1.2 million square feet of elite retail at the newly completed Westfield Century City just next door. Verdant landscapes and a commissioned sculpture by Jaume Plensa add vitality and spirit to Century Plaza's 24/7 urban energy.

 

Summary of Responsibilities:

 

Reporting to the Director of Spa and Assistant Director of Spa, responsibilities and essential job functions include but are not limited to the following:              

·  Adhere to the Spa Policy & Standard Operating Procedures manual.
·  Act as an ambassador of the spa at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
·  Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
·  Perform all treatments offered on the spa treatment menu, while ensuring the guest / member comfort at all times. These are to be performed in a safe, professional and hygienic manner.
·  Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall well-being offer / product which is executed by the Director of Spa.
·  Administrative duties.
·  Maintain a high level of professionalism in all aspects of the job.
·  Carry out any other duties and responsibilities as assigned by the hotel team.
·  Protect the rights of the property at all times.
·  Report for appointments on time and thoroughly review appointments after completing each service.
·  Knowledgeable in all aspects of the spa’s operations and able to assist when needed to support operations.
·  Supervise all aspects of the therapists’ welfare.

Administrative and Financial Responsibilities
·  Establish and maintain inventory and stocking of all treatment materials and products and their accurate records as required by the hotel monthly.
·  Provide monthly payroll reports while controlling all expenses supporting a strong therapist’s utilization.
·  Generate and review daily / monthly facility and productivity reports including monitoring schedules.
·  Provide Director of Spa/ Assistant Director of Spa with the appropriate monthly consumption of products and new order requisitions.
·  Monitor all expenses related to treatments and guest experience that are relative.
·  Teach the therapists how to upgrade treatments to increase average guest checks.
·  Establish therapists retail targets based on monthly budget and work with Director of Spa to implement strategies to support this.
·  Support the Director of Spa in the creation and implementation of a 12-month marketing calendar for treatment and retail sales.

Guest Quality and Operational Excellence
·  Recognize arrivals of all VIP guests arriving in both the spa and hotel.
·  Ensure the facility is in peak condition at all times and quality checks in all treatment areas and HOH stock areas and storage.
·  Always maintain a courteous, friendly and professional demeanor with guests / members.
·  Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
·  Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
·  Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.
·  Ensure the spa is receiving the highest ratings from the LQA/ Forbes guest satisfaction and is a priority at all times.
·  Maintain guest confidentiality at all times.
·  Deal with any guest complaints, comments or concerns with discretion and urgency.

Talent and Culture / Team Communications
·  Conduct regular spa therapists communication meetings along with daily briefings.
·  Ensure the Treatment Therapist department maintains a positive relationship internally and with external departments in the hotel.
·  Assure the Treatment Therapist department complies with the standards stated in the employee handbook.
·  Train therapists on all treatment protocols and organize regular training schedule which includes bringing in key product partners to train ensuring outstanding guest service.
·  Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety
·  Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
·  Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.
·  Maintain all equipment in safe working order.
·  Keep work area clean and neat at all times.
·  Report any potential hazards or emergencies so they can be rectified immediately. 

Qualifications:
·  Recognized certifications in massage or aesthetics training - CIBTEC or equivalent is required.
·  A minimum of 5 years experience in a therapy role and a minimum, or 2 years in a supervisory capacity overseeing a team of therapists.
·  Previous experience in 5-star hotel or day spa is recommended.
·  Maintain current professional licenses.

Physical Aspects of Position (include but are not limited to): 

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 30 lbs
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps
·  Constant standing and walking throughout shift

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Fairmont Century Plaza is an Equal Opportunity Employer EOE/M/F/V/D

Why Work for Accor?

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We’re so much more than hotels—We are a worldwide Augmented Hospitality leader. We’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

 

To connect with us, please visit careers.accor.com .

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