Offers “Accor”

New Accor

Spa Therapist Title

  • London (London)
  • Design / Civil engineering / Industrial engineering

Job description

Objective:

The Spa Therapist as guided by the Spa Manager will maintain the standards of Sofitel Spa etiquette and service in all interactions with guests and staff. Responsible for providing all guests with customised personal attention that meets and exceeds all of their needs. Must be comfortable anticipating guests' needs and discussing and be responsible for addressing any extra details required to go above and beyond the guest’s expectations.

 

Main Duties:

  • Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques
  • Provide guests with skin treatments with the cosmetics provided by the Spa.
  • Escort all guests to changing rooms, retail/tea area or next appointment.
  • Greet all arriving and departing guests in the treatment areas by name.
  • Advise all incoming guests of treatment procedures, special instructions, and billing information.
  • Enquire as to the guest experience and level of satisfaction with service.
  • Communicate guest request preferences to relevant departments and co-workers.
  • Provide respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
  • Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.

 

Operations

  • Maintain working knowledge of the following:
    • Hydraulic massage bed
    • Hot towel cabinet
    • Bottle warmer
    • Electro-thermal blanket
    • Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers
    • Hot oil heater
    • Wet sanitizer
    • Electric mitts
    • Dry heat sanitizer
  • Practice universal health care protocol while dealing with guests and co-workers.
  • Ensure all equipment is in good working order and functioning properly
  • Provide the range of services with in the positions scope of responsibility to the standard as set by Sofitel Spa

 

What do we offer

A salary of £24.000,00 per year, plus department incentives + Loyalty Bonus (£1.300 per year) plus hotel benefits and staff canteen with free meals during your shift. Apart from that you will also have great career progression opportunities.

 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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