Spa Therapist

Job description

Job Description

·  JOB PURPOSE

Perform professional massage therapy and body treatments and remain current with the industry. 

Provide uncompromised attention to guest/member service.

·  KEY OPERATIONAL RESPONSIBILITIES

Financial-

·  Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget.
·  To ensure efficient billing of service to clients

Operational –

·  Perform all 30, 60 and 120 minute body treatments, as certified/trained to do so.
·  Be on time for appointments and thoroughly review appointments after completing each massage.
·  Keep work area clean and neat at all times.
·  Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed.
·  The ability to courteously interact and answer all facility related questions with members and guests.
·  Perform loofah treatments and herbal wraps as required.
·  Assist in the co‑ordination of Body Tech. services with other spa programmes.
·  Insure current trends in body treatment industry.
·  Serve as catalyst to promote spa services to members and hotel guests.
·  Maintain current professional licenses.
·  Report dysfunctional equipment to Operations Manager.
·  Work with the Body Tech. Supervisor in the formulation of plans for projects and other areas.
·  Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales.
·  Assist in the operations of all spa departments as required:
·  Fitness
·  Facility Operations
·  Front Desk/Receptions
·  Boutique
·  Sales and Marketing

Guest Service-

·  To ensure the facility is in peak condition at all times (operations and cleanliness).
·  To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

Administrative Duties-

·  Adherence to Standard Operating Procedures Manual.
·  To maintain inventory of supplies for the operations of the treatment rooms.
·  To maintain accurate as required by provincial regulations.
·  To attend weekly/monthly Body Tech. departmental communication meetings.
·  Effective scheduling of all Massage Therapists.

Employee Relations –

·  To ensure Body Tech. department maintains a positive relationship with all departments in the Spa and Hotel.
·  Responsible for being trained in all facility operations.
·  To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
·  Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
·  To ensure all employees adhere to all hotel standards as stated in the employee handbook.

Other Duties –

·  Ensure cross trained in all spa departments.
·  To carry out any other duties and responsibilities as assigned
·  Follow and ensure that all employees follow all safety procedures and practices.
·  Adherence of Body Tech. departmental Emergency Procedures/Safety Manual.
·  Ensure all departments adhere to all safety practices of THE HOTEL.
·  Maintain equipment for Body Techniques and personal equipment in safe working order .